REFUND POLICY

The Hardware Box is fully committed to offering products with the highest standard and prioritizing customer satisfaction with their orders. But we also understand that a product may sometimes fail to satisfy your expectations or requirements. Below is our comprehensive refund policy to help you understand how we cater to returns and refunds:

Refund Eligibility

  • Time Bracket: You can request a refund within 15 days after delivery.
  • Product State: The product is only refundable if it's in its original state, with all necessary packaging material and accessories, and must be unopened.
  • Purchase proof: To fulfill a refund request, you must present valid proof of your purchase, such as receipts.

Non-Refundable Items

  • Any order that is custom-made or specially configured will not be refunded.
  • Software and digital products won't be refunded if they've already been loaded, activated/logged in.
  • Any accessories, such as connectors and cables, which are opened.

Steps to Request a Refund

  • Get in Touch: To start the process of your refund, get in touch with our customer care team via our website; you'll have to provide authentic order details and a genuine reason for the return.
  • Return Merchandise Authorization: If your refund request gets approved, you will receive a Return Merchandise Authorization(RMA). This number needs to be mentioned on the returned product package.
  • Product Shipment: You must cover the expense of shipping the product back to our warehouse. To avoid inconvenience, kindly opt for a trackable shipping service.

Refund Proceedings

  • We start the refund process once the returned item has arrived at our warehouse and the return conditions are met.
  • We offer the refund using the same payment method that you used for payment.
  • Kindly give us 10 business days to process your refund once we have received the returned item.

Exceptional Cases

  • In case you receive a defective item, kindly contact our customer service team for instructions. We will cover the expense of returning the product and will also provide a full refund or exchange.

Product Return Fee

A product return fee is applicable. This fee is deducted from your refund amount and usually equals 25% of the product's price, depending on the return item's state.

At The Hardware Box, customer satisfaction is our primary goal. We ensure a refund process that is hassle-free and seamless. Please contact our customer service team if you've any other queries or would like assistance with the refund process.